FAQ

We are based in Leicester

Our hair, health and beauty services are available in the Leicestershire region; however, our products are available to be delivered all over the UK.

No, we do not have a shop, we are an online based service.

We can only deliver orders within the UK at the moment.

We normally expect to dispatch orders within one working day. During our busier periods this may take up to 2 working days. You should receive a delivery confirmation email the night before the day of dispatch.

Please note: A few orders may be delayed due to fraud checking procedures.

It could be that your order has been delayed, but in the rare event we are unable to track your order, please be assured that we will do everything we can to locate your missing items.

If the item(s) is out of stock, we would have let you know by email and refunded the full amount paid for the product(s) or in some cases if you preferred, we may be able to offer a substitute.

If this delay is likely to result in late delivery of your order you should have received an email from us explaining the next steps. If your order has not been dispatched within 48 hours and you have not received our email, please call us or email us directly to state your concerns.

Orders will be dispatched within 2 working days Monday to Friday. We do not dispatch orders on the weekends and Bank Holidays. We use Royal Mail to safely deliver your parcel. Delivery dates and times are provided by Royal Mail from the time we confirm the delivery of your order. PLEASE NOTE: Whilst we make every effort to ensure a timely dispatch we rely on third party services to complete the delivery process. Thus, delivery times are suggestive only and are subject to delays or changes.

In the very rare event that you will might receive an item that is damaged or faulty, please accept our apologies for this inconvenience. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us.

You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise you what to do next.

Firstly, you will need to inform us about returning the item by emailing us at sales@azizatihealthandbeauty.com. All returned items must be in a new, unused condition and in its original undamaged packaging. Please Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. For more details please read our delivery and returns policy.

Should you wish to cancel the order for any valid reasons please send us an email to sales@azizatihealthandbeauty.com along with your order number and reason for cancellation so that we may improve and provide a better service to our customers. For more details please read our delivery and returns page.

Unfortunately, you are unable to track your order directly with a standard delivery service, however if you should be worried about your order or if it is late, you can contact us directly either by phone or email to find out when it was dispatched.

If you have received an incomplete order, or if you have a missing item please contact us and we will be happy to assist you.

We can guarantee all the Azizati labeled products are cruelty free, halal, vegan friendly and 100% natural and organic. We do however sell other branded products that may have been tested on animals. We do try our upmost to stay away from animal tested products but unfortunately in some cases it is against the law to sell some products without doing so, therefore we can not guarantee all the brands we sell are cruelty free. We have clearly labeled all cruelty free products in the description box. Alternatively, you can search the vegan friendly products which will automatically display our non-animal tested range.